Grupotel Parc Natural & Spa

From start to finish, our stay was truly exceptional and world-class. We arrived at the resort at 2am, and the staff welcomed us with such warmth and efficiency, making our late check-in smooth and effortless. Where do I begin? Every single staff member went above and beyond to provide excellent service. Both the breakfast and dinner were absolutely top-notch and highly recommended when booking your stay. The breakfast was the freshest and most delicious we had in all of Spain. And the dinner? Simply unforgettable—world-class cuisine. One of our favorites was the lamb chops, seared on hot coals and then finished on the griddle. They were absolutely divine. I've stayed at many 5-star resorts, but Grupotel was phenomenal. Even on my second visit, I can confidently say it’s only gotten better. Several things made our stay truly memorable: a generous room upgrade, special access to the spa one night after it had officially closed, and a kind gentleman who brought us a delicious cheese platter at 1am when room service was closed. A special shout-out to Imanol—his hospitality is something to be revered by everyone at Grupotel.

What I really liked was how friendly and helpful the staff were—they made us feel truly welcome throughout our stay. Both the director and subdirector were especially warm and approachable, which added a personal touch to the experience. Their attentiveness made a big difference and really stood out. What truly stood out during our stay was the warm, home-like feeling that surrounded us from the moment we arrived. It wasn’t just about comfort—it was the way the staff greeted us with genuine smiles, remembered our preferences, and made an effort to check in with us regularly. The atmosphere felt relaxed and familiar, almost like staying with close friends or family. The director and subdirector were especially kind and approachable, always present and engaged, which added a very personal touch. That level of care and attention created a sense of belonging that you rarely find in a hotel. It’s the kind of place where you feel at ease, welcomed, and cared for—not just a guest, but part of something warmer.

The hotel is truly a great 5star hotel. The amenities (spa, indoor and outdoor pools, kids room, every night live music etc), the choice and quality of the food (with daily delicious options at the diner buffet with loads of made to order choices) but most of all the superfriendly and accommodating staff is what made the experience a sure five stars.

We were looking for a place to have a relaxed time at the beach, good food and great service. We found it here and more! We truly loved or stay. At the check in they announced to us that they have given us an upgrade and the room was wonderful. The food is delicious and diverse. The food is serve in a Buffet style and also they offer a menu as well if you want to order at the table. At breakfast the basic beverages are included. In the evening the beverage are not. The spa is wonderful to have a quite time. The beach is stunning. A magnificent coastline of fine white sand flanked by natural dunes and crystal clear waters. The pool is great and the activities given by Tina are enjoyable she does a great job! The shows in the evenings are wonderful to have a great time after dinner and drinks if you want. The access to the hotel is easy and either by taxi/shuttle or by the direct public bus from the airport it works perfectly, the only difference between the two is the price, you can choose whichever and you will reach the hotel at the door. Mobility is easy you can walk to many near areas with shops, supermarket and restaurants. Or take a taxi or bus to the other parts of Alcudia or Mallorca in general to visit. If you rent a car you can park it on the premises of the hotel. As a note: if you are looking for a more lively or young people type of experience this hotel is not for you the demographic is more for Families with children and Mature people. The personnel is helpful and very interested in your needs and wishes, just ask them! Thank you to all the staff for their lovely way to treat us. We will surely come back

This hotel really deserves 10 stars. It is my favourite hotel in the world. The staff is so nice and friendly and they make sure that you are well taken care of. Thank you for our wonderful holiday and good job for delivering such a nice service. The kids club is also great and the food is out of this world amazing - the best quality. I cannot find any fault!